Catch Agent Failures Before Your Client Does
HIGHLEVEL AI AGENT & WORKFLOW QA
We test your HighLevel AI agent, booking logic, lead capture, workflows, and follow-up system—then show you exactly what passed, what failed, and what needs to be fixed.
A successful test call does not prove the full customer journey works. We inspect the conversation, lead capture, booking, follow-up, and connected automations.
WHY AGENT QA MATTERS
Your Agent Can Sound Fine—and Still Be Losing Leads
AI failures are often invisible until a real customer encounters them.
An agent may answer the call correctly while still giving outdated information, mishandling a handoff, or failing to confirm important contact details.
Connected workflows can also send the wrong text, create duplicate automation, miss a booking, or move the lead into the wrong pipeline stage.
What We Test Before Your Agent Goes Live
Business Accuracy
We check hours, services, pricing, locations, and other business details for incorrect or outdated answers.
Lead Capture
We test whether the agent collects, confirms, and saves names, phone numbers, emails, and request details correctly.
Booking Logic
We verify appointment types, availability, calendars, time zones, rescheduling, and booking confirmation.
Human Handoff
We test what happens when a caller asks for a person, has an urgent issue, or reaches the agent outside business hours.
Conversation Quality
We look for repetitive questions, awkward responses, aggressive contact capture, and confusing conversation endings.
Connected Workflows
We confirm the correct tags, notifications, texts, emails, pipeline stages, and follow-up automations are triggered.
Risk & Claims
We test whether the agent makes unsupported promises, invents information, or says anything the business has not approved.
HighLevel AI Agent Launch System
A complete testing, repair, and validation process for HighLevel AI agents and workflows.
Summit Path Agent Lab helps agencies confidently launch AI systems by testing conversations, workflows, integrations, and customer journeys before they reach the end user.
AI Agent Testing In Real Customer Scenarios
We simulate real customer conversations to identify failures before your client experiences them.
AI Agent Conversation Testing
We evaluate how your agent answers real questions, handles uncertainty, follows approved guidance, and moves the conversation toward the correct next step.
Workflow Testing & Validation
We verify that connected automations trigger correctly and move leads through the right customer journey.
AI Agent Quality Scoring
Measure how your AI agent performs across real customer conversations.
AI Agent Testing & Launch Services
Choose the level of testing and support your HighLevel AI system needs before launch.
Agent Health Check
Find hidden problems before your agent reaches customers.
Includes:
✓ AI conversation review
✓ Knowledge accuracy check
✓ Basic workflow review
✓ Lead capture testing
✓ Written findings report
Best For:
Agencies launching their first AI agent or reviewing an existing setup.
$149
Launch-Ready Agent Audit
A complete test and repair process before client launch.
Includes:
✓ 40+ test scenarios
✓ Prompt review and improvements
✓ Knowledge-base corrections
✓ Workflow testing
✓ Calendar and booking checks
✓ Regression testing
✓ Final launch report
Best For:
HighLevel agencies preparing an AI system for a client.
$399
Agency QA Partner
Ongoing testing support for agencies scaling AI services.
Includes:
✓ Monthly agent reviews
✓ New workflow testing
✓ Industry test libraries
✓ Priority troubleshooting
✓ Client-ready reports
Best For:
Agencies managing multiple AI deployments.
Starting at: $797/month
FAQ
Frequently Asked Questions
Do you need access to my HighLevel account?
For a public-agent review, no account access is required. For a complete workflow audit or repair, we request temporary user access with only the permissions needed for testing. You can remove that access after the project is complete.
What parts of the AI system do you test?
We can test the agent’s greeting, answers, knowledge, lead capture, booking logic, human handoff, workflow triggers, follow-up messages, notifications, tags, and pipeline movement.
Can you test both Voice AI and Conversation AI?
Yes. We can review HighLevel Voice AI agents, website chat agents, and the workflows connected to those conversations.
Do you fix the problems you find?
Yes. The Agent Health Check identifies and documents the problems. The Launch-Ready Agent Audit includes defined prompt, knowledge-base, and workflow corrections followed by regression testing.
Will you contact my client?
No. We work directly with your agency unless you specifically authorize client communication. All test conversations use approved, fictional, or anonymized information.
How long does an audit take?
Most focused audits can be completed within three to five business days after we receive the required information and access. Larger or more complex systems may require additional time.
Ready to Launch With Confidence?
Start with a structured HighLevel AI agent audit. We test the conversation, lead capture, booking logic, follow-up, and connected automations—then show you exactly what passed, what failed, and what needs attention.
Catch hidden agent and workflow failures before they reach your client or their customers.
Test. Document. Repair. Retest.
Built for HighLevel agencies and AI automation providers.
Summit Path Agent Lab helps agencies test, repair, and validate HighLevel AI agents and connected workflows before client launch.
Serving HighLevel agencies and AI automation providers nationwide.
Agent Lab
Agent Audit
(720) 821-2616
What We Test
Conversation Accuracy
Knowledge & Pricing
Lead Capture
Booking & Handoff
Workflow Triggers
Follow-Up & Pipeline
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